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Service Offer

Welcome to our rug website.

Ordering your Rug

Simply select the rug you wish to purchase by clicking on the “Buy Button”. When you have finished, a form from protx will appear with the details of your purchase. Complete your personal details, including your credit/debit card. Protx will then process your order. Using protx allows us to give you our personal assurance that you are dealing with the highest security standards.

If you wish to pay by credit/debit card over the telephone, or have any questions, you can telephone us on 0845 2968850 (Local call charge), Monday to Saturday between 9.30am & 4.30pm. Our staff will be pleased to assist you.

Delivery Arrangements

Delivery of your rug is FREE on individual rugs above the value of £99.00, within the UK mainland. It is possible to arrange deliveries to Northern Ireland, the Isle of Wight & the Isle of Man etc. Please ask for details. We do not offer a delivery service to other countries.

We will acknowledge your order and inform you of the anticipated delivery, which is normally within 4 working days.

Please note that we will use an independent carrier to deliver your purchase. They will not normally advise you of a delivery time. However, if you wish to have a timed delivery, we can arrange this but there would be a cost for this service.

Return of Goods

If you are unhappy with your purchase, we would be willing to refund the price of the rug in full, provided that you notify us of your intention and the reason for the return, within seven days from the delivery of the rug to your home, and follow the criteria detailed below.

  • The rug is returned in its original packaging

  • You pay for the rug to be returned to us

  • We receive the rug in its original condition

In the event that the rug is damaged before delivery, we would ask that you notify us and return the rug to us. After inspection and when we have confirmed that the rug is faulty, we will reimburse you for the carriage cost and offer you a replacement rug or a full refund.

Further Assistance

If you are experiencing any problems using our website or wish to discuss any product details, please feel free to contact us. Our contact addresses and telephone numbers are detailed below.

Email: websales@wiltoncarpets.com

Tel: 0845 2968850 (Local call charge)

Monday to Saturday between 9.30am & 4.30pm

Address:

Wilton Carpets
7 Upper Northam Road
Hedge End
Southampton
SO30 4DY


Registered Office: The Wilton Carpet Factory Ltd, King Street, Wilton, Salisbury, Wiltshire, SP2 0AY. Company No: 3037266 (England)